Terms of Service

Payment terms:

Orders must be paid for via the various secure payment options.Payment may be made via PayPal, Visa or MasterCard. When making a manual EFT, please make payment to the following:

We will begin production of your custom jewellery as soon as the funds have cleared into our account.

Card transactions will be acquired for me•mi via PayGate (Pty) Ltd who are the approved payment gateway. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Disclaimer of liability:

In the event damages are made to the customers product after delivery of product, me•mi will not be held liable for the negligence or improper use of items. me•mi does not accept responsibility for spelling mistakes or incorrect information supplied by the customer when placing their order. We assure quality in all our products sold in store and online, however if a situation arises where a me•mi item is seen to be faulty or manufactured incorrectly, please contact us. See our Returns & Repairs policy for more information.

Whilst we will do everything in our power to ensure you receive your order timeously, we use third party courier companies and we do not accept responsibility for delays beyond our control. Refer to our cancelation policy for more information

IP & Trademark terms:

The me•mi site and its original content, features, and functionality are owned by me•mi Jewellery and are protected by international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws. All me•mi designs are subject to trademark protection laws that prohibit the replication and theft of intellectual property belonging to the company. Customers are also prohibited from the resale of all me•mi items without express permission, these offences are punishable by the court of law. This website is governed by the laws of South Africa and me•mi chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

Data protection:

A customer’s personal information that is entrusted to the company is guaranteed to be protected by me•mi and all associates. This information includes online payments, delivery information, addresses, names, purchase details and any other data pertaining to the customers personal life. Customer details will be stored by me•mi separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za. me•mi shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569 .

Company Information:

This website is run by private company based in South Africa, Oro Africa PTY (LTD) trading as MeMi Jewellery and with registration number 1998/007629/07. Oro Africa PTY (LTD) was registered in 1998 and is South Africa's leading jewellery company supplying retailers and consumers on 5 continents. Gary Nathan is the Managing Director.

UK Address : Lytchett House, 13 Freeland Park, Wareham Road, Dorset, BH16 6FA

SA Address : 170 Buitengracht Street, Cape Town, South Africa, 8001

Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is British Pound Sterling (GBP).

Delivery terms:

All deliveries are FREE anywhere in the United Kingdom

We deliver to all major cities throughout the world and make use of third part courier companies that get the delivery done for us, if one of our regular couriers does not ship to your location then we will find one that does. All international orders are prioritised and are dispatched within 2 days

Time frame:

All our jewellery is custom made for you. You should receive your order within 7-10 working days.

Website terms of use:

Customers are able to shop on this website without creating an account. Customers that have created an account are able to track their parcel status, and easily place new orders. The details needed to create an account are full name, email address and password. You are solely responsible for protecting your own account password and other account information.

Your use of the me•mi website means you agree to these Terms of Use. 

me•mi may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Contact:

E-mail: [email protected]

Tel: +27 21 480 9860

Facebook: https://www.facebook.com/MemiJewellery/

Instagram: https://www.instagram.com/memijewellery/